Terms of service.

Who these terms apply to

These terms describe repair services offered under the Preston Tech Repair name, part of the FlexiDesk Group, at 3 Stanley Street, Preston. They apply alongside the repair details and price agreed with you. Contact us on 01772 414 324 with any questions before booking.

Quotes, bookings and authorisation

Please provide accurate device and fault details and confirm that you own the device or have permission to arrange its repair. An online enquiry or booking request is not, by itself, confirmation of a repair appointment. We will confirm the agreed work, parts, price and arrangements with you.

Prices depend on the device, fault and chosen parts. If inspection identifies additional work or a different cost, we will explain it and ask for your approval before proceeding. Any diagnostic, collection or delivery charges must be disclosed and agreed in advance.

Parts and repair standards

We offer genuine manufacturer parts and high quality aftermarket alternatives, subject to availability. We will explain the option proposed for your device so you can make an informed choice. We will perform the agreed service with reasonable care and skill.

Some faults cannot be diagnosed fully before inspection. We will discuss the available options if a repair is not possible or additional faults are found.

Turnaround and delivery

Same-day repairs depend on the fault, workload and parts availability. Please confirm availability before travelling. We will explain the expected timescale and let you know about material delays. Where no completion time is agreed, the service will be carried out within a reasonable time.

Doorstep and postal repairs must be arranged with us in advance. Confirm collection, packaging and return arrangements before sending a device. Any delivery costs will be explained before you agree.

Preparing your device and personal data

Back up your data where possible and tell us if the fault prevents you from doing so. Remove accessories that are not needed for the repair and let us know about previous damage, repairs or liquid exposure.

Do not send passwords or payment information through the website enquiry form. If access is needed for diagnosis or testing, agree an appropriate method with our team. We will discuss any proposed reset or data-erasing procedure before undertaking it. Backing up your device does not remove our responsibility to take reasonable care.

Prices and payment

We will confirm the total payable, including applicable taxes and any agreed additional charges, before you authorise the work. Payment arrangements, including any deposit, will be explained at booking. We will not add unagreed optional charges.

If you decide not to proceed after an assessment, any charge must have been explained and agreed beforehand and remain consistent with your cancellation rights.

Our 6-month warranty

Our repairs include a 6-month warranty. Please keep your repair confirmation and contact us if you experience an issue, describing the fault and providing your repair reference where available. We will explain the next steps and the warranty cover applicable to your repair.

The warranty is additional to your legal rights. Its expiry does not automatically end those rights. Nothing in these terms removes any remedy available to you under consumer law. See our guarantee for an overview.

Cancellations and refunds

Contact us as soon as possible if you want to change or cancel a repair. For qualifying service contracts made online, by phone or away from our premises, consumers normally have 14 days after the day the contract is made to cancel without giving a reason. Exceptions can apply, including certain specifically requested urgent repairs.

Where this right applies, we will obtain your express request before starting during the cancellation period. If you then cancel, a proportionate charge for work supplied is payable only where the legal requirements have been met. You lose that cancellation right after full performance only where you requested the early start and acknowledged this consequence beforehand.

You can cancel by a clear statement to us by phone or in writing at our address. Include your name and repair details. Any refund due will be handled in accordance with applicable law. These terms alone do not constitute a request to start work early or a waiver of cancellation rights.

Insurance and responsibility

Preston Tech Repair is fully insured. Insurance does not replace our obligations to you or limit your statutory rights.

We remain responsible for loss or damage for which we are legally liable. Nothing in these terms excludes liability for fraud, death or personal injury caused by negligence, or anything else that cannot lawfully be excluded. We do not exclude responsibility for failing to use reasonable care and skill.

Problems and complaints

If something is not right, contact us on 01772 414 324 or write to 3 Stanley Street, Preston. Include your repair details, what happened and how you would like the matter resolved. We will investigate and discuss the next steps with you.

If a service does not meet the required standard, consumers may be entitled to repeat performance or a price reduction, depending on the circumstances. These terms do not prevent you from seeking independent advice or using any available legal remedy.

Website and booking services

Our quote finder is provided through FlexiDesk. Details submitted through that finder are sent to the repair service to handle your request. Please check the device, part and repair option before submitting. If a price or description appears incorrect, contact us for clarification.

These terms are not a privacy notice and do not authorise unrelated use of your personal information.

Changes to these terms of service

The terms and repair details agreed when you book apply to that repair. Later changes to this page will not retrospectively change an existing agreement without your consent. Your statutory rights remain unaffected.

Further information

Read the official guidance on consumer rights for services and the Consumer Contracts Regulations.